We have done our best to display the correct color of the product however actual color may vary due to various reasons such as lighting and monitor setting/resolution. There may be minute differences in color of your wigs/hair when viewed in person and should not be considered an error. We attempt to describe the colors as relative to the standard hair coloring system, ie: 1b, #4, etc.
Most orders, once payment is received and cleared, ship within 24-48 (excluding Saturday and Sunday) hours from your date of purchase. We reserve the right to to release a product being temporarily held awaiting payment to another buyer, without prior notice, if payment is not received in alotted time frame.
Screenshot/Receipt of Payment
We request our customer to assist with proof of payment to save time of checking and ensure smooth delivery to customer end.
Returns & Exchanges Policies
Although all sales are final and we do not issue refunds, we do want satisfied customers and therefore allow ONE exchange per order of a product of equal or lesser value. Differences will be credited as store credit only. Our returns and exchanges policies only applicable for any faulty product(s) received on our behalf only. We do not issue refunds/exchanges for items worn, lace cut, or altered, which includes but is not limited to: finger combing wave/curls, hairspray usage, coloring, cutting, etc. in any way. NO EXCEPTIONS. You may request an exchange to similar or different product (subject to stock availability) within 3 days of receipt of your order. Customer is responsible for all return shipping fees.
Returns & Exchanges Fees
There will be a 15-30% exchange fee per item, with shipping deducted as well for any items sent for exchange/return. Customer is responsible for the care of the item, therefore exchange fees are necessary to recoup the cost of staff fees for the extra handling and rectification of an item that has become faulty at the hands of the customer. Unclaimed/returned packages are not reshipped. Reshipment would be at the expense of the buyer. Once the item is returned from the unclaiming/returning, you will be credited the cost of the wig, minus OUR shipping cost and a 15% restock fee. Free ship items shipment amount we paid is still deducted from the cost of the item.
Items not eligible for exchange:
Clearance, Accessories, Adhesives, Care Products, Synthetic Lace Front Wigs, Smart Part™ wigs, and Special Order and clearance items.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, curls disturbed/frizzed, products will be ineligible and deemed unauthorized and will be mailed back to you at your expense. Clearance items are in eligible for return and are priced accordly. Clearance items can sometimes be display items discounted, items cutomers have returned not quite in new original condition, but nevever worn, or clearanced for the sake of stock depletion. Charges required to complete exchanges are made on the credit card submitted in the original order. Balances are issued as store credits only and store credits expire 90 days from date issued. Shipping Cost on Exchange Shipping charges will apply. We ship the same method as in the original order ONLY.
If you need to make changes to your custom units, (ie: colors, measurements, cap constructions. etc.), please do so no more than 24 hours after placing your order. Changes can NOT be made after the 24 hours as construction of custom has most likely started.
To limit the need for returns, we advise customers to review your orders thoroughly and ask as many questions as possible to be sure you are ordering the correct unit for you and/or clients tastes. We will try our best to work out any issues that may, but hopefully will not, occur.
If you need to cancel a custom (only) order, you must cancel no more than 24 hours after the order has been confirmed to avoid being charged. After the 24 hours, ALL SALES ARE FINAL. NO REFUNDS. Once orders are confirmed, construction of the cap starts immediately for custom units. Orders placed within 24 hours should be cancelled by notifying us. Subject line should read “Cancel Order”.
Pricing & Payment
All prices are in USD and are subject to change without prior notice. We accept direct payment via Western Union as well for international articles Paypal is also applicable for international buyer.
We ship out out every Monday-Friday only. Next Day/Express/Overnight shipping orders are best to be received the evening before you need it SHIPPED next day. Meaning if it is Monday and you need your wig by Wednesday before 12 noon, it is best to order on Monday night instead of waiting until Tuesday morning or afternoon to purchase. We need the time to process your order, contact you about your order if there are any questions, and leave room for extra time if there is an delivery issue/delay with the carrier that is beyond our control. We are NOT responsiblel for delivery times by the carrier. Delivery times are rough estimates only. However, with our experience, most items arrive within predicted time frame.
WE SHIP WORLDWIDE!
USPS International: This service takes 5-7 business days on average. (post office has 90 days to deliver order before it will be considered lost). There are no tracking available for certain countries once it leaves the USA via www.usps.com. You will need to check with your country's parcel carrier for tracking.. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. BeautiiFuLL Hairz does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. USPS often does not have brokerage fees, but this is not a guarantee.
IMPORTANT CUSTOMS INFORMATION: Please note packages can be held up in customs for inspection and this is beyond our control. Please contact us if your item is stuck in customs. While there is not much we can do to expedite the release of your package, we can note this to your account and look out for your package if it arrives back to us for some reason. Refunds are NOT given for packages stuck in customs unless it has been past the alotted 90 days since your order. Refunds are given minus our shipping cost.
All celebrity photos are the property of their respective owners. We DO NOT claim that any celebrities are wearing our products. Use of the the celebrity names and/or photos are for example, reference, ideas, and inspired by purposes only.
We offer one exchange per item only. A 15% exchange fee applies to each item (minus the shipping cost). All tags, packaging or promotional materials must be returned with product. Please notify and email us before returning your unit(s). Subject line should read “Return Lace Wig“. An exchange form will be sent upon your request to return a unit for exchange. A completed and signed Return/Exchange Form must be enclosed with your return. Customer is responsible for all shipping fees. Also, please ship item(s) with shipping insurance as we are not responsible for item(s) lost in the mail.
-Is not responsible for inaccurate measurements taken by client, so please take your measurements at least three times before confirming them.
-We reserve the right to refuse any order, including orders we feel affects our productivity and/or unrealistic to meet.
-Some units come custom cut and styled, unless customer requests otherwise, however, some additional styling, curlying, etc may be required to maintain the look.. Some units may have natural layering depending on style and length requested. Therefore, most units are ready to wear out of bag.
-Please note prices for custom and stock units are subject to change due to the high demand of lace wigs, materials rate, and additional man power it may take to support the demands. Please ask for quote before making/sending any payments.
-Lace front wigs are delicate hairpieces and can be an luxurious investment. Therefore we advise customers to handle their units with care. We are not responsible for damages allocated to unit by customers improper care.
-Credit card fraud and theft of our merchandise will be prosecuted.
-Any questions, comments, or concerns should be directed to customer service via the "Contact Us" form.