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FAQ

FAQ

 

Q: What are your store hours?

A. Because we are an online retailer, purchases can be made on the site 24 hours a day,  7 days a week. Customer support varies, but mostly we can provide phone support in the evenings. Live chat is also available and is subject to associate availibilty. You may contact us via live chat, phone, or email/contact us form with any questions and we will promptly respond to your inquiry.

 

Q: When will you have a sold out wig back in stock?

A:  This is our top asked question. However, it is the most difficult to answer. We typically restock our most popular wigs first. However, there are times when our specially made wigs have to pass our quality standards and are not restocked until these standards are reached. We attempt to restock units when most of the wigs are depleted. As well, we often like to try and offer different styles. Therefore, we can not give a definitive date of when/if a particular unit will be restocked. Some of our units have the option for you as a loyal customer, to be notified when new stocks arrive. Please take advantage of this option if it's available for your favorite wig. Also, join our mailing list for stock updates and more. If there is a sold out unit you are interested in, please let us know by using the "Contact Us" form in the top navigation. We will consider your request for our next restock the following week or so.

 

Q: Do you do custom wig orders?

A. Custom wig orders are currently unavailable and we do not have a date of when we will be offering it again. Please join our newsletter to stay informed.

 

Q: I would like to do a review on your wig, how can I?

A: First, thank you and we are glad to know you find our wigs appealing and want to review them for your audience. We do have many that ask us to review our wigs, however, we are selective in those reviewing. We will have a quick 2 minute application that will be required to fill out soon, that will also list our desired requirements you must meet to review our wigs. Don't worry, we just ask that you are honest, have a great following, and have reviewed wigs before. More information and a link to the application will be available soon. Thank you for your patience!

Q: Can I pick up my wig or view it in a store?

A. We take nearly 10 + photos of each unit so that you can see the wigs at all angles. This usually is enough detail shown for most buyers to proceed with purchase. We currently do not have a physical store, however, we ship via Priority 2 day mail, US, so your  unit arrives to you quickly.

 

Lace Wig Info
 

Q: What is a lace front wig or full lace wig?

A: It is a hairpiece or full wig which that is made with a transparent lace insert in the front or all around into which individual hairs are hand-tied. Once tied, the tiny "knots" are carefully bleached, so that they are unseen. This technique is designed to create a flawless and realistic hairline. When lace wigs are correctly worn with special adhesive, the hairline can appear so realistic looking that it is virtually undetectable to the naked eye! Looks like all of the gorgeous, flowing hair is growing right from your scalp! (click pic of beyonce below for proof!) It resembles a lot of the wigs that we see on models on the runways as well as famous celebrities, like Beyonce, Tyra, Mary J. Blige, Eva Longoria, Jessica Simpson, and many more! Lace wigs are the PERFECT alternative for ladies that may suffer from alopecia, thinning hair, and balding. Also great for ladies that just want to change up their hairstyles and take a break from the stress that our hair endures on a daily basis from styling.


Q. What is the difference between a lace front and a full lace wig?
A: A Lace front wig has adjustable straps or stretch material in the back, and therefore cannot be worn in a high ponytail. Whereas a full lace wig is lace all around, and can be worn up in a high ponytail. Both wigs can be parted anywhere and both offer a very natural look and partings.

Q: What is Indian Remy Hair?

A: Indian hair is currently the best hair on the market for wigs and hair weaving. Indian Remy hair comes in different textures; straight, curly and wavy. Indian hair is very soft and managable and has a beautiful natural wave when wet. Remy hair is very high quality human hair that has been cut from the donors head and has been minimally processed so that the hairs' cuticle is still intact. It is beautiful, has body, and is tangle-free. Remy human hair is very expensive because it's some of the highest quality hair in the world. It's in high demand for wigs so it's not as easy to obtain as lesser quality, more commonly used human hair.

Q: How long do lace wigs last?

A: Lace wigs have the tendency to last several months even up to a couple of years if they are taken care of properly. The more you wear the unit, the more there will be a natural need from wear and styling to buy another unit. Most clients order more than one unit and switch up to add to thier longevity.

Q: What kind of adhesives should I use?

A: You may use special, made for lace wig attachment, glues, tapes, or a combination of both. You can also use medical grade adhesives. Most do not not irritate the skin and provide a long lasting hold. Common, safe for skin adhesive bases are silcon and acrylic. Look for these ingredients when making an adhesive purchase. Spirit Gum is also a popular choice of adhesive that can be purchased at most costume stores. We also sell an assortment of tapes and adhesives, please check our products page to order.

Q: How do I order a unit that is out of stock and how long will it take?

A: This generally depends on the unit. Some units are available for "Pre-Order", which means, the unit may be available at our main warehouse and we would have to order the unit in for you. This would take 5-7 business days. However, if the unit can not be Pre-Ordered, you would have to custom order the unit. Custom orders normally take an average of 4 weeks to complete, 6 weeks during busy seasons. Two-week rush order production is available if you need your lace wig at an earlier date. This applies to both Indian Remy lace wig and synthetic lace wigs.

Q: Do you offer instructions on applying a lace wig?

A: Yes! We will send you detailed instructions of how to apply your lace wig step by step! We will also include instructions for suggested care of the units.

Payments

Q: How do I pay for my wig?

A: All transactions are made via PayPal. YOU DO NOT NEED A PAYPAL ACCOUNT TO SUBMIT PAYMENT. PayPal is one of the most trusted payment transaction merchants on the interweb! It's ultra secure and fast and easy to use. Upon adding a unit to your cart, a PayPal checkout window will pop up taking you step by step on how to complete your order. Your order is then submitted to us in our account and email and is then processed. You are sent receipts and updates on the status of your order and they are made.

Q: Do you offer a payment plan?

A: Yes! We understand that although your budget may be tight, you still want to look your best! We offer the payment plan on custom units only. We simply ask that you pay atleast 60% deposit of the total cost of your unit. The remainder has to be paid within 14 days from paid deposit date. Units will not be shipped until balance is paid in full. If you can not pay remainder at requested time, please let us know and we will try our best to work out the payments with you. Deposits are NON-REFUNDABLE and NON-EXCHANGEABLE. For more answers to payments, exhanges, shipping, please visit the Shipping, Payments, Disclaimer Page Here.

Q: How can I trust your company?

A: In a email response to some customers who asked the same question, we responded: "We understand your concerns and know that internet commerce can be a scary thought for many individuals and have taken steps to help safeguard your purchases and obtain your trust. We have regular customers who return for service because they know our products can be trusted and are the quality we promise. BeautiiFuLL Hairz© has established a solid reputation for honest service and satisfied customers. We have on staff professional lace wigs makers and licensed hairstylists that are experts in the hair enhancement field.

There are many dishonest companies out there. First we will tell you that we have been in the lace wig business for a few years now and we LOVE what we do. We are NOT in the business of having dissatisfied customers and unsatisfactory transactions. It would make no sense, causes headaches, and would not last long in the end.

As well, we only use PayPal, which is one of the most, if not the #1, secure eCommerce payment merchants online. If there is an issue, PayPal is known to side with the buyer most of the time, than the seller. Granted, we do not want to have any issues :-) We are also have a Premier Business and verified 10 times over account with Paypal.

This business is HARD work. From finding a good supplier that makes great Indian Remy and synthetic lace wigs, to building a website, taking the photos (ALL PHOTOS ARE ACTUALLY OURS, LOL), editing the photos, updating the information on the website, advertising (which is an entirely different realm by itself), answering emails and calls, packing and shipping items, following up on orders, and keeping our name in goodstanding...you would HAVE to love what you do to stay afloat.

We will also be having a couple of our subscribers on YouTube review our units in a couple of weeks. We can forward you links when the videos are completed.

Here is our YouTube channel http://www.youtube.com/user/bhzlacewigsdotcom

With their permission, we can ask our last few of satisfied customers to contact you, but it would be completely voluntary on their behalf and their time schedules, so we will not make any guarantees.

So in conclusion, we are 100% REAL and again, not in this business to "get over" or "rip off" ANYONE.

We hope this makes you fit a tad bit more at ease? :-)

This is not a copy and paste jibber-filled spill, this is our, BeautiiFuLL Hairz Lace Wigs, SINCERE testimontial to you! If you find this on any other site, beware!

We welcome any additonal questions about our company and products products.
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If you have any additional questions that were not answered here, please feel free to Contact Us . We will promptly respond to your email within 24 to 48 hrs. You may also go to the Order Page and submit an inquiry.